Frequently Asked Questions

Enter the tracking number from your receipt or confirmation email on the Track Shipment page. You will see every update, from pickup to delivery.

It depends on the service and destination. Express courier usually arrives in 1–2 days, road freight in 3–5 days and sea freight in 2–6 weeks. We confirm the estimated delivery date when you book.

Prices depend on weight, size, distance, the service you choose and any extras such as insurance or customs clearance. Request a quote and we will send you a clear price with no hidden fees.

Yes. Our customs brokers prepare the paperwork, calculate duties and taxes and clear your goods so they keep moving.

Basic liability cover is included. For valuable goods we recommend additional cargo insurance, which we can arrange when you book.

Dangerous goods, illegal items, cash and some perishables are restricted. See Shipping Information for the full list, or ask us before you book.

You will see the delay on the tracking page and we will contact you. Our support team can tell you exactly what is happening and when to expect delivery.

We accept bank transfer and other payment methods shown on your invoice. Business customers can apply for monthly invoicing.